Available Position

Customer Service Representative


Position Title:

Accounts Receivable/Customer Service



Reports To:

Customer Support Supervisor

Position Classification:

Hourly – Non-Exempt

Position Summary

This position has the front line responsibility for all aspects of interacting and communicating with the Utility Customers and staff in an effective and courteous manner. This position answers billing and collection questions and complaints, assists in answering and routing incoming telephone calls, and maintains current customer billing and collection records following the rules and regulations established by the Public Service Commission of Wisconsin. 


High School Diploma supplemented with continuing courses in related fields. Two years prior customer service and collection experience or any combination of experience and training which provides the required knowledge, skills and abilities. 

Job Requirements/Skills

Good organizational skills.

Ability to work unsupervised.

Good written and verbal communications skills.

Excellent interpersonal skills.

Good clerical, PC and general office skills.

Experience with Word, Excel, and accounting software.

Knowledge of or ability to learn utility billing systems, procedures and operations.

Knowledge of or ability to learn the rules and regulations of the Public Service Commission of Wisconsin.

Essential Functions

Assist collection activities

Wait on walk in customers as needed.

Perform all cashiering functions as related to customer collections.

Answer customer inquiries and respond to customer complaints as needed.

Negotiate deferred payment plans as appropriate.

Prepare and process disconnect notices, reminder notices, and penalty notices as required.


Maintain and review all customer accounting records for the utility.

Establish and maintain all accurate customer records.

Other related job duties.

Answer incoming telephone calls and route calls when appropriate.

Prepare work orders for the customer moves, re-reads, changes, etc.

Prepare customer correspondence as required.

Process periodic customer information inserts.

Maintain and order needed office supplies for the utility.

Assist other staff members as requested.

Other related jobs and duties as assigned.

Physical Requirements

This is an office position with a usual workweek that consists of five eight-hour days with overtime as required.

The utility will review applications beginning Thursday, November 14, 2019.  To have your application be included in the initial review, please submit a completed application, resume, and cover letter no later than 4:30 PM on Wednesday, November 13th, 2019. You can mail your application to the address below or drop it off at our office, 221 16th St. S. in Wisconsin Rapids, WI. Printable application is available by clicking HERE. For more information contact Roxanne Gronski at 715-422-9020.

Attn:  Roxanne Gronski

Water Works & Lighting Commission

P.O. Box 1508

Wisconsin Rapids, WI  54495-1508