Billing and Payment Options

Water Works and Lighting Commission is pleased to announce that we now offer four different methods for you to conveniently make a payment with us.  We have created this page so that you can easily choose the method that is best for you.

Your Bill Explained

Here is a document that may help you understand your bill a bit more. Just click this link.

Automatic Bill Payment

FREE monthly authorization to deduct your payment from a checking or savings account on the due date of your utility bill. Sign up online, in our office or call 715-423-6300.  Two-week notice required for cancellation.
Click here to complete online form

Pay Now Option (SmartHub)

Now anyone can make a one time online payment for any Wisconsin Rapids Water Works and Lighting account. Just click on to get started.

Online Payment (SmartHub)

Pay your bill using your bank account, credit card, or debit card online for FREE. Make a one-time payment on the date of your choice (note: cannot be more than 15 days prior to your due date), view your bill, view your usage and payment history, sign up to receive an email notification that your bill is ready to view and pay online, choose to stop receiving paper bills, and much more, all for free! Just click on to get started.

Payment By Phone

To make a credit card, debit card, or e-check payment by phone, please call our secure toll free number at 1-888-228-1362.

Budget Payment Plan

Our budget billing program allows you to even out your energy costs over the course of a year through a fixed payment each month. With this payment plan, you will not experience the fluctuations that normally occur during the summer and winter months. To qualify for this program your balance must be current. We recommend at least 6 months of utility history at your current residence in order to calculate an accurate payment. Every 6 months, your bill is reviewed and adjusted to correct any over billing or under billing.

Drop Box

A locked drop box is located outside our front entrance or you can use the drive up box located off Peach Street. (no cash)

Pay Stations

You may pay your current utility bill at the following locations:
Water Works and Lighting office
City Treasurer’s office (in City Hall)
Baker Drive IGA
West Grand IGA
*Any bill showing a previous balance must be paid at the utility office.

Payment Arrangements

Payment arrangements can be made via E-Mail.

Wood County Energy Assistance Program Contact

Phone: (715)421-8654

Address: Riverblock building – 2nd Floor, 111 W. Jackson St., Wisconsin Rapids, WI 54495