Electric: Report Service Problems

If this is a life threatening emergency, such as a down wire or broken pole, please dial 911 and report the problem. MAKE SURE TO STAY CLEAR OF THE AREA!

If this is a non-life threatening service related issue, please consider the following before reporting your problem:

  • Is my entire property without electricity?

  • Are other properties and the street lights in my neighborhood without power?

    If yes to any of the above, report your problem.
    If no, do the following:

    • Check your breakers in your electrical panel to see any of them are tripped.
    • Check to see if you have received a disconnect notice as we may have turned off your power for lack of payment.
    • Check to see if there is a WW&LC utility truck working nearby because sometimes short outages are required for system updates.

You can report you problem by calling our 24-Hour Service Department at (715) 423-6310.