Customer Service Representative
Wisconsin Rapids Water Works and Lighting Commission, a municipally-owned electric and water utility, is looking for an enthusiastic applicant to fill the position of Customer Service Representative.
As a customer service representative, you will have front line responsibility of interacting and communicating with utility customers and staff. This position is responsible for maintaining a high level of professionalism with customers to assist in billing and collection questions, process customer payments and complaints, and maintain customer records. This position will work 8:00 AM to 4:30 PM, Monday to Friday.
Ideal candidate will possess a strong aptitude for customer service, excellent verbal and written communication skills, as well as extensive knowledge of Word, Excel, and accounting software. Possession of a valid driver’s license and a good driving record is required. Knowledge of utility billing systems and PSC regulations is desirable. Two years of customer service along with an advanced degree or equivalent experience in a related field is preferred, but not required.
The selected applicant must successfully pass a physical including drug screen and a reference and background investigation.
The utility will review applications beginning Thursday, November 14, 2019. To have your application be included in the initial review, please submit a completed application, resume, and cover letter no later than 4:30 PM on Wednesday November 13, 2019. Applications are available at the WWLC office at 221 16th Street South, Wisconsin Rapids, Wisconsin. This position will remain open until filled.
If you have any questions please contact Roxanne Gronski at 715.422.9020.
Click on HERE for more details and to apply.